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- Jun 22, 2017
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I want to award mega kudos and bonus points to both Bending Branches and ZRE for excellent customer service.
Some years back Bending Branches was nice enough to sell me 2 symmetric wood grips that I used when shortening a couple of carbon fiber paddles. When I reached out again recently they sold me 4 more at same price as before. There are not a lot of options out there for comfy symmetric grips (pic).
Then Chad Swander, the new owner of ZRE, contacted me after I made some inquiries and he was.kind enough to do some research on some older (he may have said "really old") symmetric Zavs I have (pic) and he told me the blade was outsourced and the supplier went out of business and the tooling is lost.
So thanks to Bending Branches and ZRE I now have 2 very nice fully symmetrical paddles back in service plus I know the history of the symmetric blade. With both companies being under new ownership I'm just delighted to see the excellent customer service.
Some years back Bending Branches was nice enough to sell me 2 symmetric wood grips that I used when shortening a couple of carbon fiber paddles. When I reached out again recently they sold me 4 more at same price as before. There are not a lot of options out there for comfy symmetric grips (pic).
Then Chad Swander, the new owner of ZRE, contacted me after I made some inquiries and he was.kind enough to do some research on some older (he may have said "really old") symmetric Zavs I have (pic) and he told me the blade was outsourced and the supplier went out of business and the tooling is lost.
So thanks to Bending Branches and ZRE I now have 2 very nice fully symmetrical paddles back in service plus I know the history of the symmetric blade. With both companies being under new ownership I'm just delighted to see the excellent customer service.
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